[Users] Creating threads manually
removed-gdpr at example.com
Mon Jul 16 16:21:28 CEST 2018
On Mon, 16 Jul 2018 16:01:25 +0200 Paul Rolland
> Yep, but that part was not very clear
Example of varying subject:
[Assigned] T121200: <fixed text>
[Commented On] T121200: <fixed text>
[Changed Project Column] T121200: <fixed text>
where <fixed text> is the subject of the initial
message sent to a support ticket system.
> , and I don't know exactly the inner working of the
> "Attract by Subject" feature, so I mentioned as it
> may help (at least, it does for me).
It helps but partially, just grouping some messages
(but not all).
> If your ticketing system is mangling MessageIDs, and
> the Subjects are changed, then I guess you are out
> of luck.
Is there no way to manually modify those IDs inside CM,
so that messages appear as a thread?
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