[Users] Creating threads manually

Removed GDPR removed-gdpr at example.com
Mon Jul 16 16:21:28 CEST 2018

On Mon, 16 Jul 2018 16:01:25 +0200 Paul Rolland
(ポール・ロラン) wrote:

> Yep, but that part was not very clear

Example of varying subject:

[Assigned] T121200: <fixed text>
[Commented On] T121200: <fixed text>
[Changed Project Column] T121200: <fixed text>

where <fixed text> is the subject of the initial
message sent to a support ticket system.

> , and I don't know exactly the inner working of the
> "Attract by Subject" feature, so I mentioned as it
> may help (at least, it does for me).

It helps but partially, just grouping some messages
(but not all).

> If your ticketing system is mangling MessageIDs, and
> the Subjects are changed, then I guess you are out
> of luck.

Is there no way to manually modify those IDs inside CM,
so that messages appear as a thread?


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