[Users] Reporting bugs (was: Re: not showing html email)

[Johan Vromans]

On Sat, 17 Jun 2017 11:05:40 -0400, Steve Litt <slitt at troubleshooters.com>
wrote:

> It's not funny at all, and I'm of the opinion that the responses Johan
> received show an underlying problem with the Claws culture.

Two points: First, I was not the OP, I merely enumerated the hoops.
Second, this is unfortunately not unique to the Claws culture. I've
encountered this attitude with many software projects.

> A nicer culture would have discussed Johan's problem, and refined his
> symptom description to the point where either a Bugzilla could be made,
> or his missteps could have been pointed out: Often in less words than
> the very first (fill out a bugzilla) response to him.

This is usually the reason I first mention problems on the mailing list.
Only when after some discussion it really turns out the be a viable issue
(or when it is Warnocked) I turn it over to BugZilla. And, as Steve also
points out, often a small hint from the people that know is sufficient to
eliminate the problem.

-- Johan