[Users] Duplicate messages and crashes

[gabble]

On Mon, 2 Nov 2015 22:21:36 +0100
gabble <gabble at gmx.com> wrote:

> On Sat, 31 Oct 2015 17:24:41 +0100
> gabble <gabble at gmx.com> wrote:
> 
> > Hi Andrej,
> > 
> > On Sat, 31 Oct 2015 09:34:53 +0100
> > Andrej Kacian <andrej at kacian.sk> wrote:
> > 
> > > On Sat, 31 Oct 2015 08:31:34 +0100
> > > gabble <gabble at gmx.com> wrote:
> > > 
> > > > Hello,
> > > > 
> > > > I'm a new user, running Claws on Windows. To make things worse
> > > > I'm still on XP.
> > > > 
> > > > I have been using Claws for a week or two, learning the in and
> > > > outs and fiddling with configuration. All was well until the
> > > > other day when Claws started to duplicate emails.
> > > > 
> > > > At first it crashed as soon as I tried to touch the duplicates.
> > > > In desperation I deleted .claws_cache for the concerned mail
> > > > box. Then I was able to delete the duplicates. All was well for
> > > > a while.
> > > > 
> > > > Then Claws started to duplicate emails on every fetch then it
> > > > immediately crashed. Not all emails, just a few selected ones
> > > > that it duplicates over and over again. I discovered it
> > > > happened with a certain account so I disabled that account. All
> > > > went well for a while, huh, a few hours, but now it has started
> > > > again with other accounts.
> > > > 
> > > > So the behavior is somewhat inconsistent to say the least.
> > > > 
> > > > Please advice. I really want to keep using Claws since I can't
> > > > find another client that suits my needs. Also, is deleting the
> > > > cache the right thing to do or does I make things worse?
> > > 
> > > Hello Charlotte,
> > > 
> > > first of all, by deleting the cache file, you can't make anything
> > > worse - at worst, first next opening of a given folder will be a
> > > bit slower.
> > 
> > Thanks for that information.
> > 
> > 
> > > I suggest first upgrading Claws Mail to 3.13.0 to see if it helps.
> > > Note that 3.13.0 might not even work on Windows XP, see the IPv6
> > > point at
> > > http://lists.claws-mail.org/pipermail/users/2015-October/014363.html
> > 
> > Sounds a little risky then...
> > 
> > > It would help if you could isolate a particular message that gets
> > > duplicated, ideally a message that is not sensitive, so you can
> > > share it at least with me. Although I do not have access to a
> > > computer with Windows XP, I could try reproducing your issue over
> > > here and to figure out what's wrong.
> > 
> > Thing is, after I sent my cry for help to the list it stopped
> > happening. But I'm sure it will happen again. I'll enable the
> > account I disabled for a start and see if Claws can handle those
> > emails now.
> > 
> > Soon as it happens again I'll send you one of the problematic
> > emails. Is it the physical file you want and can I attach it to an
> > email to the this list or should I send it to you privately?
> > 
> > 
> > > Is there any common trait to the messages that get duplicated?
> > > E.g. same sender, special characters in some header, attachment,
> > > etc.
> > 
> > No, I can't see any common denominator. At first I thought there was
> > one, it  began with posts on the WebAIM mailing list, then it
> > started to happen to other emails but to the same email account,
> > but as said, it didn't stop there. It's been text and HTML mail,
> > from mailing lists, from people I know, forum notification,
> > advertising mail from different companies (not spam).
> > 
> > Thank you for your help so far. I'll post as soon as it happens
> > again. It was stupid of me to empty the trash, but I didn't expect
> > it to stop all of a sudden!
> > 
> > Cheers,
> > Charlotte
> 
> 
> update. it was better a while. i kept the duplicates, moved them to
> their own folder, and claws behaved. now it has started again. i have
> duplicates all over and claws crashes on almost every fetch.
> 
> could the fact that i keep posts on the server a while have something
> to do with it? i'll change the account settings so they are deleted
> at once and see if that helps.
> 
> i've sent a couple if samples to andrej offlist but it really seems
> to happen to just any post.
> 
> sorry for the lack of caps. i tripped and broke my arm and am typing
> with one hand.


OK, changed all accounts to delete mail on the sever immediately when downloaded. mess stopped. so i guess the problem is that claws doesn't keep track of already downloaded posts properly.

is this a known bug? can something be done about it? i can live with things as they are if i must, but i'd rather keep copies on the server for a while, for some account forever.

Cheers,
Charlotte