[Users] Duplicate messages and crashes

[gabble]

On Sat, 31 Oct 2015 17:24:41 +0100
gabble <gabble at gmx.com> wrote:

> Hi Andrej,
> 
> On Sat, 31 Oct 2015 09:34:53 +0100
> Andrej Kacian <andrej at kacian.sk> wrote:
> 
> > On Sat, 31 Oct 2015 08:31:34 +0100
> > gabble <gabble at gmx.com> wrote:
> > 
> > > Hello,
> > > 
> > > I'm a new user, running Claws on Windows. To make things worse I'm
> > > still on XP.
> > > 
> > > I have been using Claws for a week or two, learning the in and
> > > outs and fiddling with configuration. All was well until the
> > > other day when Claws started to duplicate emails.
> > > 
> > > At first it crashed as soon as I tried to touch the duplicates. In
> > > desperation I deleted .claws_cache for the concerned mail box.
> > > Then I was able to delete the duplicates. All was well for a
> > > while.
> > > 
> > > Then Claws started to duplicate emails on every fetch then it
> > > immediately crashed. Not all emails, just a few selected ones that
> > > it duplicates over and over again. I discovered it happened with a
> > > certain account so I disabled that account. All went well for a
> > > while, huh, a few hours, but now it has started again with other
> > > accounts.
> > > 
> > > So the behavior is somewhat inconsistent to say the least.
> > > 
> > > Please advice. I really want to keep using Claws since I can't
> > > find another client that suits my needs. Also, is deleting the
> > > cache the right thing to do or does I make things worse?
> > 
> > Hello Charlotte,
> > 
> > first of all, by deleting the cache file, you can't make anything
> > worse - at worst, first next opening of a given folder will be a bit
> > slower.
> 
> Thanks for that information.
> 
> 
> > I suggest first upgrading Claws Mail to 3.13.0 to see if it helps.
> > Note that 3.13.0 might not even work on Windows XP, see the IPv6
> > point at
> > http://lists.claws-mail.org/pipermail/users/2015-October/014363.html
> 
> Sounds a little risky then...
> 
> > It would help if you could isolate a particular message that gets
> > duplicated, ideally a message that is not sensitive, so you can
> > share it at least with me. Although I do not have access to a
> > computer with Windows XP, I could try reproducing your issue over
> > here and to figure out what's wrong.
> 
> Thing is, after I sent my cry for help to the list it stopped
> happening. But I'm sure it will happen again. I'll enable the account
> I disabled for a start and see if Claws can handle those emails now.
> 
> Soon as it happens again I'll send you one of the problematic emails.
> Is it the physical file you want and can I attach it to an email to
> the this list or should I send it to you privately?
> 
> 
> > Is there any common trait to the messages that get duplicated? E.g.
> > same sender, special characters in some header, attachment, etc.
> 
> No, I can't see any common denominator. At first I thought there was
> one, it  began with posts on the WebAIM mailing list, then it started
> to happen to other emails but to the same email account, but as said,
> it didn't stop there. It's been text and HTML mail, from mailing
> lists, from people I know, forum notification, advertising mail from
> different companies (not spam).
> 
> Thank you for your help so far. I'll post as soon as it happens
> again. It was stupid of me to empty the trash, but I didn't expect it
> to stop all of a sudden!
> 
> Cheers,
> Charlotte


update. it was better a while. i kept the duplicates, moved them to their own folder, and claws behaved. now it has started again. i have duplicates all over and claws crashes on almost every fetch.

could the fact that i keep posts on the server a while have something to do with it? i'll change the account settings so they are deleted at once and see if that helps.

i've sent a couple if samples to andrej offlist but it really seems to happen to just any post.

sorry for the lack of caps. i tripped and broke my arm and am typing with one hand.

Cheers,
Charlotte