[Users] Unable to send messages

[Bret Busby]

On 13/03/2022, Bret Busby <bret.busby at gmail.com> wrote:
> On 13/03/2022, Bret Busby <bret.busby at gmail.com> wrote:
>> On 13/03/2022, Paul <paul at claws-mail.org> wrote:
>>> On Sun, 13 Mar 2022 05:01:18 +0800
>>> Bret Busby <bret.busby at gmail.com> wrote:
>>>
>>>> Why can't I send messages, while being able to receive messages?
>>>
>>> What does the Network log say? (/Tools/Network Log)
>>>
>>> with regards
>>>
>>> Paul
>>
>> First, when trying to send, it displays
>> Account                         Status
>> <mailserver name>     Connecting
>>
>> Then, it displays an error message;
>> "
>> Error
>> An error happened during SMTP session.
>> Use "Send queued messages"  from the main window to retry.
>> <Close>      <View log>"
>>
>> But, in the main window, "Send queued messages" is always greyed out.
>>
>> Network log;
>>
>> "
>> *Account '<email account>': Connecting to SMTP server:
>> mail.<domainname>:25...
>> ***mail.<domainname>:25: connection failed (Connection timed out).
>> ***Error occurred while sending the message.
>> "
>>
>>
>> --
>> Bret Busby
>> Armadale
>> West Australia
>> (UTC+0800)
>> ..............
>>
>
> I have just set up a claws mail email account for claws mail version
> 3.13.2 running on UbuntuMATE Linux 16.04, and tried sending a message
> out.
>
> I got a more detailed error log.
>
> It showed
> "[06:24:24] SMTP< 550 Access denied - Invalid HELO name (See RFC2821
> 4.1.1.1)"
>
> The HELO name that claws mail sent, was not the email account, but,
> the computer name.
>
> Why is claws mail sending the computer name and not the email account
> that is set in the claws mail account?
>
> I assume that this is what is happening also, on the other
> installation, on the other computer.
>
> --
> Bret Busby
> Armadale
> West Australia
> (UTC+0800)
> ..............
>

The Network log from the earlier version of claws mail, which gives
more detail in the Network log;

"
* Account 'bret at mail.bretbusby.net': Connecting to SMTP server:
mail.bretbusby.net:25...
[06:18:26] SMTP< 220-cp-43.webhostbox.net ESMTP Exim 4.94.2 #2 Sat, 12
Mar 2022 22:18:26 +0000
[06:18:26] SMTP< 220-We do not authorize the use of this system to
transport unsolicited,
[06:18:26] SMTP< 220 and/or bulk e-mail.
[06:18:26] SMTP> HELO bret-Aspire-V3-772-UbuntuMATE
[06:18:26] SMTP< 250 cp-43.webhostbox.net Hello
bret-Aspire-V3-772-UbuntuMATE [1.146.147.209]
[06:18:26] SMTP> MAIL FROM:<bret at bretbusby.net>
[06:18:27] SMTP< 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)
** error occurred on SMTP session
*** Error occurred while sending the message:
550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)
* Account 'bret at mail.bretbusby.net': Connecting to SMTP server:
mail.bretbusby.net:25...
[06:24:23] SMTP< 220-cp-43.webhostbox.net ESMTP Exim 4.94.2 #2 Sat, 12
Mar 2022 22:24:23 +0000
[06:24:23] SMTP< 220-We do not authorize the use of this system to
transport unsolicited,
[06:24:23] SMTP< 220 and/or bulk e-mail.
[06:24:23] SMTP> HELO bret-Aspire-V3-772-UbuntuMATE
[06:24:23] SMTP< 250 cp-43.webhostbox.net Hello
bret-Aspire-V3-772-UbuntuMATE [1.146.147.209]
[06:24:23] SMTP> MAIL FROM:<bret at bretbusby.net>
[06:24:24] SMTP< 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)
** error occurred on SMTP session
*** Error occurred while sending the message:
550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)
* Account 'bret at mail.bretbusby.net': Connecting to SMTP server:
mail.bretbusby.net:465...
*** Session timed out. You may be able to recover by increasing the
timeout value in Preferences/Other/Miscellaneous.
* Account 'bret at mail.bretbusby.net': Connecting to SMTP server:
mail.bretbusby.net:465...
*** Session timed out. You may be able to recover by increasing the
timeout value in Preferences/Other/Miscellaneous.
"

The timeout period was changed from 60s to 180s, for the last instance.

-- 
Bret Busby
Armadale
West Australia
(UTC+0800)
..............