[Users] 2nd try: Claws Mail has stopped working

[sgeneris at comcast.net]

Jonathan,

I am not sure I sent u the crash record from the event log.
Just in case I did not:

Log Name:      Application
Source:        Application Error
Date:          5/29/2022 11:11:40 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      J5C8762
Description:
Faulting application name: claws-mail.exe, version: 4.1.0.0, time stamp: 0x00000000
Faulting module name: libharfbuzz-0.dll, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000026a70
Faulting process id: 0x9ac
Faulting application start time: 0x01d873ec209ff829
Faulting application path: D:\Claws Mail\claws-mail.exe
Faulting module path: D:\Claws Mail\libharfbuzz-0.dll
Report Id: f2aa2a68-d17b-4bc8-8fca-342fca3a1069
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-05-30T06:11:40.629565300Z" />
    <EventRecordID>103513</EventRecordID>
    <Channel>Application</Channel>
    <Computer>J5C8762</Computer>
    <Security />
  </System>
  <EventData>
    <Data>claws-mail.exe</Data>
    <Data>4.1.0.0</Data>
    <Data>00000000</Data>
    <Data>libharfbuzz-0.dll</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>0000000000026a70</Data>
    <Data>9ac</Data>
    <Data>01d873ec209ff829</Data>
    <Data>D:\Claws Mail\claws-mail.exe</Data>
    <Data>D:\Claws Mail\libharfbuzz-0.dll</Data>
    <Data>f2aa2a68-d17b-4bc8-8fca-342fca3a1069</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>




----- Original Message -----
From: Jonathan Boeing <jonathan.n.boeing at gmail.com>
To: users at lists.claws-mail.org
Date: Wed, 1 Jun 2022 00:18:55 -0700
Subject: Re: [Users] 2nd try: Claws Mail has stopped working

> On Tue, 31 May 2022 12:28:37 -0700
> sgeneris at comcast.net wrote:
> 
> > Have been using latest Windows 64bit version of CM for a while
> > without problems. Today it popped the following:
> > 
> > Claws Mail has stopped working
> > A problem caused the program to stop working correctly. Please close
> > the program.
> > --> Close the program  
> > 
> > I re-installed the program (keeping the settings) to no avail.
> > 
> > I am aware of nothing that happend at my end that could have caused
> > it.
> > 
> > Please advise.
> 
> The Windows event viewer should have a record of the crashes under
> Event Viewer -> Windows Logs -> Application.  You'll see an Error
> from Source 'Application Error' at the time of the crash.  Can you post
> it here?  It'll look like:
> 
> Faulting application name: claws-mail.exe, version: 4.1.0.0, time stamp: 0x00000000
> Faulting module name: libpoppler-glib-8.dll, version: 0.0.0.0, time stamp: 0x00000000
> Exception code: 0xc0000005
> Fault offset: 0x00000000000305c9
> Faulting process id: 0xdf8
> Faulting application start time: 0x01d85ded0e932014
> Faulting application path: C:\Program Files\Claws Mail\claws-mail.exe
> Faulting module path: C:\Program Files\Claws Mail\libpoppler-glib-8.dll
> Report Id: 5f37cfa8-c9e0-11ec-a620-001b21670c25
> 
> Regards,
> 
> Jonathan
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