[Users] 2nd try: Claws Mail has stopped working

[Jonathan Boeing]

On Tue, 31 May 2022 12:28:37 -0700
sgeneris at comcast.net wrote:

> Have been using latest Windows 64bit version of CM for a while
> without problems. Today it popped the following:
> 
> Claws Mail has stopped working
> A problem caused the program to stop working correctly. Please close
> the program.
> --> Close the program  
> 
> I re-installed the program (keeping the settings) to no avail.
> 
> I am aware of nothing that happend at my end that could have caused
> it.
> 
> Please advise.

The Windows event viewer should have a record of the crashes under
Event Viewer -> Windows Logs -> Application.  You'll see an Error
from Source 'Application Error' at the time of the crash.  Can you post
it here?  It'll look like:

Faulting application name: claws-mail.exe, version: 4.1.0.0, time stamp: 0x00000000
Faulting module name: libpoppler-glib-8.dll, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000305c9
Faulting process id: 0xdf8
Faulting application start time: 0x01d85ded0e932014
Faulting application path: C:\Program Files\Claws Mail\claws-mail.exe
Faulting module path: C:\Program Files\Claws Mail\libpoppler-glib-8.dll
Report Id: 5f37cfa8-c9e0-11ec-a620-001b21670c25

Regards,

Jonathan