[Users] Reporting bugs (was: Re: not showing html email)

[Ricardo Mones]

Hi Johan,

On Fri, Jun 16, 2017 at 07:30:28PM +0200, Johan Vromans wrote:
> On Fri, 16 Jun 2017 13:48:26 +0200, Ricardo Mones <ricardo at mones.org> wrote:
> 
> > > Does a user really have to jump through all these  hoops to report and
> > > discuss a bug?  
> > 
> > I count one, where are the rest of "hoops" you're talking about?
> 
> * visit the page
> * choose 'newaccount'
> * enter email address

I guess that should count as $(echo $EMAIL | wc -c) hoops at least! :-)

> * "A confirmation email has been sent containing a link to continue
>   creating an account."

Come on, that's written by bugzilla, reading is also a hoop? every word
is a hoop perhaps? You know, eye movement to grasp the shape, optical
nerve working to bring the signals to your brain, hundreds of neurons
firing to match the received signal to known letter shapes, more neurons
to lookup the word in your language memory... hoops all the way down ;-)

> * wait for the mail to arrive
>   (At this point I usually continue with other things I need to do, and
>   forget about the issue alltogether)

Because writting the report in a text editor while waiting is a so crazy
idea... better forget about it and do other things :-)

> * confirm the link in the mail
> * fire up the password manager to create a new password
> * enter it twice on the bz page
> * save
> 
> Now I finally can start entering the issue information.
> 
> Note that I'm not complaining about this procedure, but I am not surprised
> that some users will not complete all the hoops, shake heads, and walk on.

Well, yes everything requires some effort. Unfortunately effort is very
low valued nowadays... now try to count the hoops required to understand
and fix a bug report ;-)

Very funny to read though, thanks for your mail!

best regards,
-- 
  Ricardo Mones 
  ~
  Physics is like sex: sure, it may give some practical results, but 
  that's not why we do it.                            Richard Feynman

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