[Users] Duplicate messages and crashes

[gabble]

Hi Andrej,

On Sat, 31 Oct 2015 09:34:53 +0100
Andrej Kacian <andrej at kacian.sk> wrote:

> On Sat, 31 Oct 2015 08:31:34 +0100
> gabble <gabble at gmx.com> wrote:
> 
> > Hello,
> > 
> > I'm a new user, running Claws on Windows. To make things worse I'm
> > still on XP.
> > 
> > I have been using Claws for a week or two, learning the in and outs
> > and fiddling with configuration. All was well until the other day
> > when Claws started to duplicate emails.
> > 
> > At first it crashed as soon as I tried to touch the duplicates. In
> > desperation I deleted .claws_cache for the concerned mail box. Then
> > I was able to delete the duplicates. All was well for a while.
> > 
> > Then Claws started to duplicate emails on every fetch then it
> > immediately crashed. Not all emails, just a few selected ones that
> > it duplicates over and over again. I discovered it happened with a
> > certain account so I disabled that account. All went well for a
> > while, huh, a few hours, but now it has started again with other
> > accounts.
> > 
> > So the behavior is somewhat inconsistent to say the least.
> > 
> > Please advice. I really want to keep using Claws since I can't find
> > another client that suits my needs. Also, is deleting the cache the
> > right thing to do or does I make things worse?
> 
> Hello Charlotte,
> 
> first of all, by deleting the cache file, you can't make anything
> worse - at worst, first next opening of a given folder will be a bit
> slower.

Thanks for that information.


> I suggest first upgrading Claws Mail to 3.13.0 to see if it helps.
> Note that 3.13.0 might not even work on Windows XP, see the IPv6
> point at
> http://lists.claws-mail.org/pipermail/users/2015-October/014363.html

Sounds a little risky then...

> It would help if you could isolate a particular message that gets
> duplicated, ideally a message that is not sensitive, so you can share
> it at least with me. Although I do not have access to a computer with 
> Windows XP, I could try reproducing your issue over here and to figure
> out what's wrong.

Thing is, after I sent my cry for help to the list it stopped happening. But I'm sure it will happen again. I'll enable the account I disabled for a start and see if Claws can handle those emails now.

Soon as it happens again I'll send you one of the problematic emails. Is it the physical file you want and can I attach it to an email to the this list or should I send it to you privately?


> Is there any common trait to the messages that get duplicated? E.g.
> same sender, special characters in some header, attachment, etc.

No, I can't see any common denominator. At first I thought there was one, it  began with posts on the WebAIM mailing list, then it started to happen to other emails but to the same email account, but as said, it didn't stop there. It's been text and HTML mail, from mailing lists, from people I know, forum notification, advertising mail from different companies (not spam).

Thank you for your help so far. I'll post as soon as it happens again. It was stupid of me to empty the trash, but I didn't expect it to stop all of a sudden!

Cheers,
Charlotte