[Users] recently occurring problems sending thru SMTP

[Raif Naffah]

> On 02/09/2024 18:13 AEST Paul <paul at claws-mail.org> wrote:
> ...
> Are you able to send a message if you don't save it to the Sent folder?
> 
> In the Compose window go to the Other tab and uncheck 'Save message to'.

did not work w/ same behaviour.

> If that now allows you to send, then open the Account preferences, go to the
> Advanced page and activate and configure the options 'Put sent  messages in
> ...' and 'Put queued messages in ...'. Use the Browse buttons to select your
> folders.
> 
> Right-click your account's Sent folder, choose Properties, and check that the
> Folder Type is set to 'Sent'.
> 
> Right-click your account's Queue folder, choose Properties, and check that
> the Folder Type is set to 'Queue'.
> 
> Let us know about the above.

justin case, i tried that too after creating 2 new folders under the provider's account root folder (as NS and NQ) and switching their [Folder Type] from 'Normal' to 'Outbox' for NS and 'Queue' for NQ --didn't see a 'Send' option in the dropdown list.  sending now goes a bit further but ultimately also fails.  journalctl shows...

Sep 03 09:54:21 p870 claws-mail[7591]: session timeout
Sep 03 09:54:21 p870 claws-mail[7591]: [2024-09-03 09:54:21] Session timed out. You may be able to recover by increasing the timeout value in Preferences/Other/Miscellaneous.


i think your earlier prognosis of this being a provider issue is the case.  the 'session timeout' message in the log is IMHO a proof i can use when talking to the email provider tech people.

from my end i tried debugging the SMTP connection using telnet.  soon after sending the EHLO <my_hostname> command, the connection is closed 'by foreign host.'  FWIW my hostname in the outside (as assigned by my internet provider) is effectively my IP v4 address.

thank you and thanks to all who contributed to this thread.  if i get it working i'll let you know what was the solution.

--
cheers;
rsn