[Users] Live.com problem

[Ed Ahlsen-Girard]

> > Date: Thursday, November 15, 2018 07:37:38 +0100
> > From: Michael Rasmussen <mir at miras.org>
> >
> > On Wed, 14 Nov 2018 22:12:38 -0600
> > Ed Ahlsen-Girard <eagirard at cox.net> wrote:
> > 
> >> version 3.17.1 on OpenBSD snapshot of 13 November 2018.
> >> 
> > Then you would have to provide more info like running claws with
> > option --debug and send output to the list.
> 
> Or ... simply try telnetting to:
> 
>   imap-mail.outlook.com 993
> 
> as a first step and see what happens. The error message you are
> showing is vague and your issue could be dns/firewall/routing, in
> which case you'll get a hang or error message of some type in
> response to the telnet. If it's not a network-related problem you
> should get something like:
> 
>    Trying <ipnumber>...
>    Connected to imap-mail.outlook.com.
>    Escape character is '^]'.
> 
> in which case the --debug output is the next step.

Telnet connected fine. Sample debug output below:

map-thread.c:446:found imap 0x1d27f3a72d00
[20:39:51] IMAP> 23 STATUS "[Gmail]/Sent Mail" (MESSAGES UIDNEXT UIDVALIDITY UNS
[20:39:51] IMAP< * STATUS "[Gmail]/Sent Mail" (MESSAGES 50 UIDNEXT 51 UIDVALIDIT
[20:39:51] IMAP< 23 OK Success 
imap-thread.c:1062:imap status run - end 0
imap-thread.c:462:generic_cb
imap-thread.c:446:found imap 0x1d27f3a72d00
imap-thread.c:1102:imap status - end
imap.c:4874:exists 50, item->item.total_msgs 50
        unseen 0, item->item.unread_msgs 0
        uid_next 51, item->uid_next 51
        uid_val 628018833, item->item.mtime 628018833
imap.c:539:unlocking session 0x1d283d816000
imap.c:4826:getting session...
imap.c:526:locking session 0x1d283d816000 (0)
imap.c:3790:using separator: /
imap-thread.c:1073:imap status - begin
imap-thread.c:446:found imap 0x1d27f3a72d00
imap-thread.c:446:found imap 0x1d27f3a72d00
[20:39:51] IMAP> 24 STATUS "[Gmail]/Spam" (MESSAGES UIDNEXT UIDVALIDITY UNSEEN) 
[20:39:51] IMAP< * STATUS "[Gmail]/Spam" (MESSAGES 10 UIDNEXT 789 UIDVALIDITY 62
[20:39:51] IMAP< 24 OK Success 
imap-thread.c:1062:imap status run - end 0
imap-thread.c:462:generic_cb
imap-thread.c:446:found imap 0x1d27f3a72d00
imap-thread.c:1102:imap status - end
imap.c:4874:exists 10, item->item.total_msgs 10
        unseen 10, item->item.unread_msgs 10
        uid_next 789, item->uid_next 789
        uid_val 628018830, item->item.mtime 628018830
imap.c:539:unlocking session 0x1d283d816000
imap.c:4826:getting session...
imap.c:526:locking session 0x1d283d816000 (0)
imap.c:3790:using separator: /
imap-thread.c:1073:imap status - begin
imap-thread.c:446:found imap 0x1d27f3a72d00
imap-thread.c:446:found imap 0x1d27f3a72d00
[20:39:51] IMAP> 25 STATUS "[Gmail]/Starred" (MESSAGES UIDNEXT UIDVALIDITY UNSEE
[20:39:51] IMAP< * STATUS "[Gmail]/Starred" (MESSAGES 23 UIDNEXT 28 UIDVALIDITY 
[20:39:51] IMAP< 25 OK Success 
imap-thread.c:1062:imap status run - end 0
imap-thread.c:462:generic_cb
imap-thread.c:446:found imap 0x1d27f3a72d00
imap-thread.c:1102:imap status - end
imap.c:4874:exists 23, item->item.total_msgs 23
        unseen 0, item->item.unread_msgs 0
        uid_next 28, item->uid_next 28
        uid_val 628018831, item->item.mtime 628018831

imap.c:526:locking session 0x1d283d816000 (0)
imap.c:3790:using separator: /
imap-thread.c:1073:imap status - begin
imap-thread.c:446:found imap 0x1d27f3a72d00
imap-thread.c:446:found imap 0x1d27f3a72d00
[20:39:51] IMAP> 26 STATUS "[Gmail]/Trash" (MESSAGES UIDNEXT UIDVALIDITY UNSEEN) 
[20:39:51] IMAP< * STATUS "[Gmail]/Trash" (MESSAGES 0 UIDNEXT 120 UIDVALIDITY 628018829 UNSEEN 0) 
[20:39:51] IMAP< 26 OK Success 
imap-thread.c:1062:imap status run - end 0
imap-thread.c:462:generic_cb
imap-thread.c:446:found imap 0x1d27f3a72d00
imap-thread.c:1102:imap status - end
imap.c:4874:exists 0, item->item.total_msgs 0
        unseen 0, item->item.unread_msgs 0
        uid_next 120, item->uid_next 120
        uid_val 628018829, item->item.mtime 628018829
imap.c:539:unlocking session 0x1d283d816000
folderview.c:1233:called inc_unlock (lock count 0)
inc.c:359:INC: checking account 4
folderview.c:1160:called inc_lock (lock count 1)
imap.c:4826:getting session...
** Message: 20:39:51.815: Account 'Live.com': Connecting to IMAP server: imap-mail.outlook.com:993...

imap-thread.c:446:found imap 0x1d2855a3c700
imap-thread.c:672:deleting old imap 0x1d2855a3c700
imap-thread.c:563:threaded delete imap posted
imap-thread.c:446:found imap 0x1d2807e51d00
imap-thread.c:462:generic_cb
imap-thread.c:446:found imap 0x1d2807e51d00
imap-thread.c:701:connect 43 with imap 0x1d2807e51d00

** (claws-mail:24024): WARNING **: 20:39:51.968: [20:39:51] SSL/TLS handshake failed

alertpanel.c:253:Creating alert panel dialog...
alertpanel.c:211:called inc_lock (lock count 2)
imap.c:526:locking session 0x1d283d816000 (0)
imap-thread.c:1149:imap noop - begin
imap-thread.c:446:found imap 0x1d27f3a72d00
imap-thread.c:446:found imap 0x1d27f3a72d00
[20:40:41] IMAP> 27 NOOP 
imap-thread.c:1135:imap noop run - end 4
imap-thread.c:462:generic_cb
imap-thread.c:446:found imap 0x1d27f3a72d00
imap-thread.c:1176:imap noop - end [EXISTS 0 RECENT 0 EXPUNGE 0 UNSEEN 0 UIDNEXT 0 UIDVAL 0]

** (claws-mail:24024): WARNING **: 20:40:41.081: [20:40:41] IMAP error on imap.gmail.com: stream error


** (claws-mail:24024): WARNING **: 20:40:41.081: [20:40:41] IMAP connection broken

imap.c:4153:noop err 4
imap.c:539:unlocking session 0x1d283d816000