[Users] Red "S" in message Status field

Steve Litt slitt at troubleshooters.com
Sat Apr 2 00:48:23 CEST 2016

On Thu, 31 Mar 2016 10:55:09 +0200
Albert ARIBAUD <albert.aribaud at free.fr> wrote:

> Hello Ralf,
> Le Thu, 31 Mar 2016 10:20:31 +0200
> Ralf Mardorf <silver.bullet at zoho.com> a écrit:
> > On Thu, 31 Mar 2016 10:00:04 +0200, Albert ARIBAUD wrote:  
> > >Le Thu, 31 Mar 2016 10:30:54 +1300 Jeremy a écrit:  
> > >> in my message list window. Normally this has the read/unread  
> >          ^^^^^^^^^^^^^^^^^^^  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >          ^^^^^^^^^^^^^^^^^^^  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^  
> > >In which column does the "S" circle appear?  
> > 
> > This has nothing to do with unicode chars, this column displays
> > pictures, not chars.  
> Considering:
> 1) the OP's sentence was not grammatically correct and thus quite
> possibly not terminated, even not proofread, before posting,
> 2) posters are not necessarily 100% perfect and exact, and
> 3) I clearly wrote "*IF*" (emphasis and caps mine) in my post,
> I'll stand by my understanding of the poster's question and by my
> analysis and request for clarification until such clarification is
> provided by the OP.
> Amicalement,

The only grammar problem I saw in the OP's message was lack of a period
after the sentence beginning with "Normally". 

That being said, I was quite impressed with Albert's response to the
OP. Albert assumed nothing, cast the widest net possible, and tried to
ask questions to 1) Narrow the root cause scope and 2) Verify,
sometimes by redundancy, what was already suspected.

When I teach Troubleshooting Process classes, I stress that people
should never narrow the root cause scope based on unverified
assumptions, or even user statements suspected not be
the whole story.

I think Albert's response was pretty good, and commend him for not yet
declaring this to be or not be related to Unicode.


Steve Litt 
March 2016 featured book: Quit Joblessness: Start Your Own Business

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