[Users] Sent emails are never received (with gmail SMTP)

Pierre Fortin pf at pfortin.com
Mon Sep 7 00:21:05 CEST 2015

On Sun, 6 Sep 2015 23:33:31 +0200 Francis Moreau wrote:

>I'm having an issue when sending email through gmail SMTP. All seems
>to work fine, no error when sending emails but it seems that emails
>are lost somewhere and are never received. Could anybody help me to
>sort this out ?

So many possibilities:
- wrong address for recipient (most common for my users)
- mail is in recipients spam/trash
- recipient has broken filtering
- spam filters
- sender blocked by recipient or SPF
- ...

Assuming you are on Linux, use "dig" to confirm your target has valid MX
records, e.g.:

$ dig claws-mail.org mx
claws-mail.org.    10799   IN      MX      10 mx.colino.net.

So, mail sent to this list actually goes to Colin's server...

You should do some basic checking with your recipients... they, or their
email providers may have logs...

>Also I have a question is it possible to display the number of emails
>inside a single thread ?

Not that I know of.  You could open an enhancement request; but I'm not
sure that would get on anyone's priority...


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