[Users] Corrupted subjects and dates in email list

[Steve Litt]

Hi all,

Just today I got this symptom again -- first time since May. I have the
symptom trapped so I can explain, and do whatever you need me to do to
help isolate the cause.

It's a message I sent yesterday to a mailing list, and when it came
back, IN THE MESSAGE LIST it had a different subject, from, and date
(3/31 instead of 11/26). In the message view, it had the correct
information.

My email is stored on my local IMAP server, and when I perused that
server with Thunderbird, the message showed up with the correct
information in both message view and message list view, so right now
I'm operating on the assumption it's local to Claws.

I'm pretty sure I can eliminate this symptom by rebuilding my folder
tree, but before I do, is there anything you guys need me to do to
help isolate the cause of this rare occurrence?

Thanks

SteveT

Steve Litt                *  http://www.troubleshooters.com/
                          *  http://twitter.com/stevelitt
Troubleshooting Training  *  Human Performance




On Tue, 22 May 2012 06:02:35 -0400, Steve Litt said:
> Hi all,
> 
> Very rarely, and very intermittently, I have situations where the
> email information for an email in the mail list doesn't match the
> info in the email itself. Specifically, the subject and date are
> wrong in the list and right in the email itself (I can tell this by
> context).
> 
> It's intermittent, so of necessity my symptom description must be
> vague. It seems that rebuilding the folder tree for the account
> appears to somewhat fix the problem, although it also tends to delete
> the mismatched emails.
> 
> I have Claws 3.7.9 running on Ubuntu 11.10 64 bit with a dual core and
> 4GB of RAM. Claws gets its email via IMAP from a Dovecot server on the
> same Ubuntu 11.10 box, with the Dovecot server receiving its email
> into a folder tree from procmail, which is fed by Fetchmail, which
> pulls from my ISP.
> 
> I'm not yet sure whether it's a Claws problem or a Dovecot problem.
> Today when it occurred for the second time in as many months, I fired
> up Thunderbird to explore Dovecot without Claws, but during that time
> the mismatched emails either got deleted or got cured. Next time it
> happens I'll try very hard to capture the bad emails (maybe print them
> to paper) before looking at Dovecot through Thunderbird.
> 
> Does this sound like anything other people have experienced?
> 
> Thanks
> 
> SteveT
> 
> Steve Litt                *  http://www.troubleshooters.com/
> Troubleshooting Training  *  Human Performance
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